TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Customer Service Life

NOVEMBER 5, 2018

Samantha (not her real name) sat across from me in our small contact center. Invite someone to come to your workplace to help open the doors, like a speaker, workshop facilitator or even a yoga or guided meditation expert. I’d love to feature it on our blog! . I’m not crying, you’re crying (at work).

Contact Center 107

Contact Center Feedback Customer Support Customer Service 107

SharpenCX

MAY 31, 2023

In the evolving world of customer service, contact centers play a vital role in ensuring customer satisfaction. However, call center agent retention continues to be a challenge for many organizations. Encourage ongoing learning through regular skill enhancement workshops and access to relevant resources.

Call Center 76

Call Center Construction Coaching Morale 76

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. CCW: Customer Contact Week – Austin, TX – Dates TBD. Website: [link].

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

NICE inContact

MARCH 24, 2016

I recently did a webinar with CRMXchange on one-page journey mapping for contact centers. In this workshop, I provided a simple mapping template and presented consumer research about the shopping journey. The post One-Page Journey Mapping for Contact Centers appeared first on inContact Blog.

Journey mapping 48

Journey mapping Contact Center Best practices Customer Experience 48

Avaya

FEBRUARY 13, 2018

If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. What You Need to Know About Contact Center Automation. To help you with AI for contact centers, we offer a Professional Services Discovery Workshop.

Contact Center 67

Contact Center Journey mapping Interactive Voice Response Self service 67

Cisco - Contact Center

APRIL 15, 2024

In support of this effort, the Cisco DevNet team is hosting Developer Sustainability Week, an online event… Read more on Cisco Blogs The search for sustainable technology solutions has become a growing concern for developers.

Technology 98

Technology 98

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Avaya

DECEMBER 18, 2018

‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. We expect that these numbers will increase this year, and our contact center tech is ready to handle it. appeared first on Avaya Connected Blog. All interactions count. Every experience matters.

Government 80

Government Airlines Contact Center contact center solutions 80

Aspect

OCTOBER 21, 2019

There will be stories from CallMiner Eureka users and industry gurus in over 50 sessions and workshops split into separate tracks for executives, program owners, and data scientists & analysts. The Aspect suite covers it all and is designed to adapt rapidly and cost-effectively to your changing contact center needs.

Best practices 48

Best practices Quality management Consulting Consulting 48

Creative Virtual

AUGUST 11, 2021

In this three-part blog series, I’m sharing three steps for achieving conversational AI success while minimizing the risk for your organization. Follow that initial analysis with a consultation workshop to review the results and collaborate with the vendor to identify your key performance indicators (KPIs) and set realistic goals.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Self service 52

Monet Software

MARCH 26, 2020

In this blog, we’ll cover data migration and process change questions. Not all parts of your contact center solutions need to be outsourced. With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years.

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

Avaya

JUNE 21, 2019

For example, if you know this is the fifth time a customer has called into the contact center for a specific issue, you might want to set a rule that escalates that individual somewhere else (say, a certain specialist or your retention-risk team). You can Learn more here.

Enterprise 74

Enterprise Self service Interactive Voice Response CRM 74

NobelBiz

JUNE 19, 2023

In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights. Check out this cool podcast episode on Performance-driven contact centers and data modeling with Kevin Daly, where we had Kevin Daily as a guest.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Natalie Petouhof

SEPTEMBER 23, 2018

There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Service Campground in Moscone South, Expo Floor. Trailhead in Moscone West, Ground Floor.

Best practices 75

Best practices Customer Service Contact Center Technology 75

NICE inContact

AUGUST 30, 2016

The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. These sessions are designed to meet the needs of those in specific contact center roles and their special areas of interest. Contact Center Manager.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. However, respondents shared that 83% of outsourced contact centers now had WFH staff after the pandemic.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

NICE inContact

MARCH 8, 2018

Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges and hot topics in the contact center industry. You just can’t get this kind of information anywhere else!

Management 48

Management Best practices Contact Center Customer Experience 48

Stafford Communications

SEPTEMBER 13, 2017

The “Creating Engagement Everyday” workshop featured ways of equipping customer service executives with the knowledge, skills and strategies needed to drive effective team engagement. Tony joined featured speaker Brandon Rigoni, Ph.D., Visit our Leadership page to learn more about our team. Consulting & Compliance. Marketing.

Healthcare 40

Healthcare Call Center Consulting Consulting 40

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. Jeremy Harrison.

Call Center 182

Call Center Management Scripts Coaching 182

Blueship Call Center

NOVEMBER 30, 2022

When determining whether outsource email support services , you should consider the costs associated with training and coaching workshops, as they might be substantial. The post Questions to ask before choosing outsource live chat support service first appeared on New Jersey Call Center - Contact Center Support Blog.

outsourcing 40

outsourcing Coaching Morale Consulting 40

Customer Guru

AUGUST 8, 2018

” Her blogs are regularly published on eminent publications such as Forbes and The Harvard Business Review. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. Bob Thompson Follow @Bob_Thompson. Bob Thompson is Founder and CEO of CustomerThink Corp., 24. ” 29.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

ConvergeOne

FEBRUARY 22, 2022

In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service.

Self service 98

Self service Customer Experience Interactive Voice Response Engineering 98

Expivia

JUNE 10, 2022

Work-from-home call center : also known as a remote call center , instead of working on a traditional floor, you use a virtual call center software. Omnichannel contact center : while most call centers are already multichannel, omnichannel contact centers are the future of customer engagement.

Call Center 52

Call Center virtual call center Multichannel Contact Center 52

Avaya

AUGUST 2, 2017

English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. As an undisputed leader of enterprise communications, Avaya helps countless organizations enhance their operational strategies and customer relationships through this innovative, one-day workshop. We’re here to help.

Enterprise 63

Enterprise Big data Analytics Technology 63

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Training programs should be designed to meet the specific needs of the contact center and its agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Anexa BPO

SEPTEMBER 18, 2020

Anexa BPO not only rose to the challenge presented by the pandemic itself, but it also ventured in uncharted territory by migrating a third of its contact center workforce to working from home (WFH) in an industry that traditionally does not allow it and a country where the practice itself is still a relatively new concept.

contact center workforce 52

contact center workforce Government Contact Center Management 52

Customer Centric Support

FEBRUARY 13, 2017

It was an ICMI workshop by the one and only Jeff Toister that first turned me on to the concept of a Customer Service Vision. You may be thinking “how silly to write a 700+ word blog about a 14 word statement.” What makes your contact center unique? Well, I’m a silly guy. Return to Customer Centric Support.

Customer Service 67

Customer Service Customer centricity Coaching Contact Center 67

Avaya

JUNE 9, 2017

In our latest “Get Smart” webinar, Avaya Professional Services Managing Director Richard English explored how enterprises can bridge a digital gap by engaging in a Discovery Workshop. To learn more about our Professional Services Discovery Workshop, download the webinar replay.

Enterprise 41

Enterprise Big data Analytics Technology 41

ConvergeOne

NOVEMBER 9, 2021

My past several blog posts have been talking about the characteristics of a modern communications platform. WORKSHOP] CREATE YOUR PATH TO MODERNIZATION. We’ve talked about the technical things we need to pay attention to in order to deliver a better end-user experience. with Subscription licensing.

Best practices 83

Best practices Finance APIs Enterprise 83

JustCall

DECEMBER 10, 2020

The quick resolution power of agents comes from experience, that begins with effective call center training. Man­agers supervising a call cen­ter or a contact center know that their agents require regular call center train­ings. You can thus optimize the workshops or trainings for the newly joined agents.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Calabrio

JULY 5, 2016

A major component of that is the customer service provided by contact center agents. Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated. Interactions may remain calm, yet still be classified as a negative. Go the extra mile.

Customer Service 56

Customer Service Telecommunications Analytics Contact Center 56

Aspect

NOVEMBER 30, 2017

From our annual ACE events, where hundreds of customers come together to learn how to better leverage their technology investments, to our highly targeted, niche workshops designed to empower the actual user – we have found that knowledge-sharing is power. For more information on our user groups visit our Be an Innovator page here.

Banking 65

Banking Best practices Consulting Consulting 65