Cisco - Contact Center

APRIL 12, 2023

Gwinnett County has been one of the fastest growing counties… Read more on Cisco Blogs We are delighted to have Steve Bowles, Director Cyber and Physical Security at 360 Network Solutions as guest blogger on our channel.

Transportation 90

Transportation Engineering 90

Cisco - Contact Center

JULY 26, 2023

Network connectivity for roadway devices is increasingly important as traffic engineers are tasked with connecting new devices and systems, along with existing infrastructure, as part of an… Read more on Cisco Blogs

Transportation 52

Transportation Engineering 52

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. For thousands of years, mankind found ways of transporting themselves for survival. So where are the boundaries in a contact center? What’s behind this obsession?

Contact Center 102

Contact Center contact center solutions Transportation Government 102

Cisco - Contact Center

JUNE 27, 2023

Today’s transportation blog is guest authored by Alex Clark , Cisco IIoT Transportation Industry Specialist The International Air Transport Association ( IATA ) recently reported that global air traffic … Read more on Cisco Blogs

Transportation 89

Transportation 89

Cisco - Contact Center

JUNE 1, 2023

This blog was co-authored by Patricia Martinez. We welcome you to join us at Cisco Live 2023 to collaborate and share insight on ways we can s… Read more on Cisco Blogs Let’s go and celebrate all your wins and achievements!

Transportation 52

Transportation 52

Cisco - Contact Center

AUGUST 24, 2023

Transportation Security Administration (TSA) has been releasing new mandates for… Read more on Cisco Blogs After the executive order to bolster the nations cybersecurity following the Colonial Pipeline attack, the U.S.

Transportation 84

Transportation Engineering 84

Cisco - Contact Center

OCTOBER 4, 2023

To help us do this effectively, we have developed an interactive, ind… Read more on Cisco Blogs At Cisco, we are building the bridge between our customer’s desired business outcomes and our technology that enables them.

Transportation 40

Transportation Technology 40

Cisco - Contact Center

JUNE 8, 2023

Transportation systems depend on a strong, secure network – drivers, passengers, employees, and even autonomous operations … Read more on Cisco Blogs Trains, planes, automobiles… they all move fast — their network should, too.

Transportation 90

Transportation 90

Cisco - Contact Center

JUNE 27, 2023

Cities require safe, reliable, and secure transportation systems, while also aiming to eliminate emissions and ensure fairness and accessibility for everyone. Some forward-thinking cities and… Read more on Cisco Blogs

Transportation 85

Transportation Wireless 85

NICE inContact

JULY 1, 2019

About 800,000 of these interactions are handled each year by Swedish Rail’s 200 advisors, working from two contact center locations about 100 kilometers apart. But physical distance wasn’t the only thing separating the two contact center locations.

Contact Center 56

Contact Center Transportation Cloud contact Government 56

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). With Avaya Aura, RTA is now using the most recent software to increase the efficiency of the contact centre.

Transportation 44

Transportation Interactive Voice Response Government Customer Care 44

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are. What to expect when you’re working?

Contact Center 57

Contact Center Contact center software Transportation Finance 57

Monet Software

FEBRUARY 19, 2019

We often say that contact centers are on the front line of customer service. One article we found reports that incidents of fraud at contact centers rose more than 100% in 2017 over the previous year. What security steps have you taken at your contact center to protect your customers?

Contact Center 63

Contact Center Transportation Education Technology 63

Aria Solutions

JUNE 24, 2019

In previous years, the contact center was seen as an operational necessity, an important but non-strategic wing of an organization. Contact centers, and the technologies enabling them, now feature prominently in strategic decision making. Silos are one of the great challenges facing contact centers today.

Contact Center 48

Contact Center Transportation Multichannel Cloud contact 48

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.

Self service 110

Self service APIs Transportation Contact Center 110

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Altivon

JUNE 13, 2020

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Here is a look at how US contact centers are responding to the unique demands of the current climate. Remote Work Before COVID-19: Survey Results From 2019.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. CRM , Customer experience.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Avaya

FEBRUARY 25, 2019

As a recent Avaya blog highlighted , research indicates that 81% of US online adults use smartphones daily or more often, 57% are extremely heavy users of smartphones, and 40% of US online adults ages 55 to 64 are likely to get more mobile. It also expands the range of customers’ digital interactions while conquering geo-location issues.

Customer Experience 54

Customer Experience Transportation Contact Center Sales 54

Hodusoft

JUNE 7, 2023

This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. Various other protocols—such as the session description protocol (SDP) and real-time transport protocol (RTP)—work with it to make sure that the data packets reach their destination on time.

voip 52

voip Call flow Transportation Telecommunications 52

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies.

Technology 122

Technology Customer Service Gamification Contact Center 122

Avaya

AUGUST 14, 2019

The International Air Transport Association (IATA) says that 64% of passengers would choose to share their biometric data in exchange for a better travel experience. The post Facial Recognition and the Opportunities for Better Customer Experience appeared first on Avaya Connected Blog.

Customer Experience 77

Customer Experience Transportation Contact Center Accountability 77

Cisco - Contact Center

DECEMBER 21, 2023

In this blog, we’ll take a look back at the key topics and trends that defined the industrial IoT… Read more on Cisco Blogs The end of the year and the start of the next is always a time of retrospection and celebration.

Wireless 90

Wireless Transportation 90

Cisco - Contact Center

NOVEMBER 28, 2023

PoE saves the costs of power supplies, cables, and outlets… Read more on Cisco Blogs With power over ethernet (PoE) , ethernet cables do double duty, carrying DC power as well as data.

Transportation 116

Transportation Enterprise 116

Cisco - Contact Center

JANUARY 9, 2024

Until recently, this impact was lar… Read more on Cisco Blogs As you drive across a bridge you might think of the impact it’s having on your commute, but have you ever considered the impact you’re having on the bridge itself?

Transportation 103

Transportation 103

Blueship Call Center

AUGUST 4, 2021

Bluechip call center’s Expert technicians gain access to your system remotely via software applications. Moreover, you save on labor, transportation and material cost by outsourcing technical support to inbound call centers. first appeared on New Jersey Call Center - Contact Center Support Blog.

outsourcing 40

outsourcing Transportation Call Center Technical Support 40

ViiBE Blog

MAY 20, 2021

It also reduces the need for tech dispatch by 64% and cuts transportation costs by 16% , as its live video function acts as a virtual transportation of the support agent to the customer no matter where they are based – making it a universal and international way for obtaining specialised help.

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52

Cisco - Contact Center

SEPTEMBER 5, 2023

As operators move on from their legacy systems, there is an… Read more on Cisco Blogs The railway industry is increasingly embracing new systems and technologies to enhance operational efficiency, safety, and connectivity.

Technology 119

Technology Transportation 119

Spearline

MARCH 20, 2023

While ping time may provide a good RTT estimate, it differs in that most ping tests are executed within the transport protocol using ICMP packets. We work globally across business sectors, supporting contact centers, conferencing services, and more to successfully connect with their customers and employees.

Transportation 52

Transportation Metrics Contact Center Management 52

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What is the purpose of customer experience management? Customer experience. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share this article.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Cisco - Contact Center

DECEMBER 12, 2023

Particularly as it is listed as the most congested city in… Read more on Cisco Blogs As a Londoner, it was slightly bitter-sweet to see London highlighted in the opening line of the INRIX Global Traffic Scorecard for 2022.

Transportation 90

Transportation 90

JustCall

APRIL 2, 2021

In this blog, you will learn everything about HIPAA as well as the importance and benefits of a HIPAA-compliant VoIP phone system. This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). Multi-level IVR Menu. Bulk SMS/MMS.

voip 96

voip Healthcare Interactive Voice Response CRM 96

Cisco - Contact Center

NOVEMBER 29, 2023

This blog was guest authored by Sean Curtis , Director, Technology Experiences with Cisco. With over 3,000 attendees distributed across nearly 20 hotels in Miami, Florida for Cisco Partner Summit… Read more on Cisco Blogs

Technology 75

Technology Transportation 75

Cisco - Contact Center

DECEMBER 20, 2023

Travelers are navigating long security lines, struggling to arrive at their gate on time, and enduring inevitable flight delays that… Read more on Cisco Blogs The airport experience can be hectic, overwhelming, and stressful.

Transportation 88

Transportation 88

Cisco - Contact Center

DECEMBER 13, 2023

As we enter 2024, we are… Read more on Cisco Blogs As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year.

Government 80

Government Technology Transportation 80

Cisco - Contact Center

SEPTEMBER 22, 2023

Roadways and intersections are being connected to traffic management centers… Read more on Cisco Blogs The need to connect, secure , and optimize our critical roadways and intersections infrastructure is now clearer than ever.

Management 88

Management Transportation Enterprise 88

Nicereply

DECEMBER 5, 2019

Amazon Connect, which is a cloud-based contact center for delivering better customer service, helps to integrate data from S3 and the EC2 instances, providing a complete 360-degree view. The above image also shows how a customer can be transported to a virtual world of beautiful scenery. Identifying the customer’s milestone.

Customer Experience 90

Customer Experience Transportation Customer centricity Analytics 90