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Voice: The Heart of the Contact Center

Plantronics

There’s no question that contact centers are evolving to support the digital world in which their customers live – where people buy online, interact on social media, and communicate via video.

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Vom Anwender her denken: Rollenbasierte Benutzeroberflächen

Aspect

Im Contact Center Umfeld ist dies eine besonders wichtige Größe, denn durch ihren direkten Kundenkontakt tragen zufriedene Mitarbeiter entscheidend zur Kundenzufriedenheit bei. kompletter Omni-Channel Support – alle Kanäle. kompletter Omni-Channel Support – alle Kanäle. Zu den Videos: [link].

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,