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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association.

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Acquire BPO’s Ivy Paraluman De Borja joins the CCAP HR Council

Acquire BPO

Acquire BPO is proud to announce that Ivy Paraluman De Borja , VP of People and Culture, has been elected to the Contact Center Association of the Philippines (CCAP) HR Council. The organization brings together HR leaders to strengthen talent development, employee engagement and labor relations across CCAP’s BPO company members.

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Regional Contact Center Associations

Contact Center Geek

It usually sounds like this, “I have a new person leading our contact center… where should they go to get help on how to run a contact center?” So, my first answer to that question is to get involved with a regional contact center association.

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Acquire BPO’s Ivy Paraluman De Borja joins the CCAP HR Council

Acquire BPO

Acquire BPO is proud to announce that Ivy Paraluman De Borja , VP for People & Culture, PH, has been elected to the Contact Center Association of the Philippines (CCAP) HR Council. Congratulations, Ivy! AcquireProud. The post Acquire BPO’s Ivy Paraluman De Borja joins the CCAP HR Council appeared first on Acquire BPO.

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How will your firm capture new customers during this window of opportunity?

TLC Associates

Download a copy of this white paper to see how we drove triple digit sales results leveraging our US-based contact center associates. Our agents are skilled at delivering the most polished sales experiences in the industry, with deep tenured knowledge in this industry where details matter in every interaction.

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Unique Fully-managed Solution Emerges from Sitel-NICE inContact Collaboration

NICE inContact

The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. But it was a first for Sitel when a global insurance client approached the company to build a soup-to-nuts contact center solution—technology included.