Altivon

MARCH 20, 2018

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Chatbots: Prosperous Future or Disaster? Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. OmniChannel: Distinctly Different from MultiChannel. How is that possible?

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Chatbots Contact Center CCNG Multichannel 40

SmartAction

MARCH 7, 2023

This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.

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Multichannel Virtual Agent Self service Accountability 82

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA. Congratulations!

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Virtual Agent Transportation Chatbots Multichannel 40

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Read Also: Why BPO Companies Must Adopt Multichannel Customer Support Center 6.

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Contact Center Interactive Voice Response Contact center software Self service 52

VocalCom

JULY 2, 2020

We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’. To find out more: www.vocalcom.com.

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Contact Center Self service Chatbots Virtual Agent 62

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

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Call Center outsourcing Bilingual agents Chatbots 62

OctopusTech

AUGUST 10, 2022

Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. It is important for your contact centers that your users find the solution to their queries without even contacting your agent.

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Call Center Technology Journey mapping Interactive Voice Response 62