Top Live Chat Software in 2021

Top Live Chat Software in 2021

Keep up with the latest news, tips and features right here!

Top Live Chat Software in 2021

Live Chat Software

Live chat has become a crucial aspect of BPO Services. When a user or site visitor has a query, issue, or needs some technical assistance, they expect to reach you through live chat. Live chat is the most convenient as well as an easy way to reach out to a brand. It also offers efficiency for the support team. Agents can’t handle more than one phone call, but they can easily deal with multiple live chat conversations at a time.

Thus, live chat is faster as well as more pocket-friendly than any other channel in BPO Services. So, let’s break down the top live chat tools, their features, and how to choose the one that will derive the most value to your business. Here’re some of the top live chat options to choose from.

JivoChat – A Multi-Platform Live Chat Mechanism

JivoChat is an all-in-one business chatting solution. It permits you to interact with users through call, email, and for sure live chat. Companies offering BPO Services can do all this from a single platform. It flawlessly integrates with trending tools as well as your current services such as Weebly, WordPress, Wix, Pipedrive, Magento, Shopify, and so on.

Over 284,000 sites across the globe depend on JivoChat, making it one of the most trendy real-time chat solutions in the market. Here’s a quick analysis of this software being so popular.

1.  Fully customizable and supports translation into 20 languages
2.  Auto proactive messages based on custom triggers
3.  The live chat widget works on every device, browser, and OS
4.  Compatible with WhatsApp, Facebook, Apple Chat, Telegram, etc.
5.  CRM integrations
6.  Chat logs as well as reports between users and agents
7.  Handle all user interaction from a single dashboard
8.  Chats as well as websites on every plan inclusive of the free version.

Live Chat – A Versatile Live Chat Tool

With a brand name like Live Chat, it’s no wonder to witness this chat tool at the top ranking in 2021. This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more. Thus, it’s the most versatile chat solution in the industry today.

More than 30,000 businesses including PayPal, McDonald’s, Adobe, and Mercedes in 150+ countries rely on this tool. Here’s a brief analysis of the features, perks, and notable highlights of Live Chat.

1.  Add product cards to live chats
2.  Use custom forms as well as AI chatbots to certify your leads
3.  Auto agent routing
4.  Automated ticket creation
5.  Automated sales and KPIs tracking to monitor the performance
6.  Divide visitors based on their behavior on your site
7.  Compatible with 170+ platforms such as Dropbox, BigCommerce, Shopify, Salesforce, MailChimp, and more.
Easy to set up and use

Smartsupp – A Tool for Monitoring Visitor Behavior

Smartsupp is another trending live-chat tool with omnichannel support.  It’s being used by more than 425,000 websites presently. It offers a great way to boost customer loyalty, conversions, and user engagement with live chat as well as bots.

Smartsupp offers a unique feature for BPO Services that none other live chat software in the market possesses today. It offers an in-built video recording option. It helps your agents with an in-depth overview of how each visitor is moving across the site. Thus, it imparts an ability to the companies that Outsource Telemarketing Services to analyze where visitors are getting lost.  So, they can offer better support. Here’re the top features you’ll get.

1. Automated custom messages with smart rules
2. Instant integrations as well as APIs
3. Converse with customers from Smartsupp’s mobile app
4. Web dashboard with user analytics
5. Add personalized images to support agent names in the chatbox
6. Analytics as well as CSAT ratings
7. Customizable looks as well as colors of the chat widget
8. Try today by creating a free account.

Pure Chat – A Feature-Rich Live Chat Tool

Pure Chat is an outstanding live chat platform for small as well as medium-sized BPO Services teams. While comparing to other tools in the market, Pure Chat is one of the most feature-packed live chat tools available. Moreover, all these features are available with every plan. Let’s take a closer look at the notable features of Pure Chat.

1.   Unlimited chats
2.  Chat widget customization
3.  Security role for admins as well as operators
4.  Chat notifications
5.  Predefined responses
6.  File transfer facility
7.  Real-time user analytics as well as tracking

Intercom – A Tool for Lead Qualifications

Intercom is labeled as a conversational relationship tool. It’s a smart way to show that it allows you to develop relationships through messaging as well as live chat.

It’s trusted by more than 30,000 companies worldwide, including the aces like Microsoft, IBM, and Udemy. Here’s a closer look at the software feature highlights.

1. Boost conversions with custom messages, AI bots, and live chat
2. Undertake, trigger, and re-engage customers with outbound support
3. Proactive support tools as well as self-help features
4. Manage user interactions across all channels from a single window
5. More than 250 instant integrations and APIs

Zendesk – A Tool for Customer Engagement

Zendesk is a credible live chat tool trusted by over 200,000 businesses across the globe. It leverages solutions for sales, support, and user engagement for firms offering BPO Services. It’s smooth as well as effortless to use. You can utilize it within hours of signing up.

Zendesk is used by aces like Shopify, Venmo, Uber, Slack, etc. Here’re some of the top features of Zendesk.

1. Reach users with proactive engagement before they visit your site
2. Powerful analytics of CSAT, agent performance, and KPIs
3. Multichannel support with email, social media, call, and of course live chat
4. Self-service as well as knowledge base tools in more than 40 languages
AI suggestions

Crux

There are lots of cool live chat solutions available. But the best option for your site relies on what you want your live chats to achieve. Whether you want to enhance customer service or boost sales follow up to The Octopus Tech, an ace of BPO Services offering curated solutions as per your needs.