Remove Blog Remove Chatbots Remove Customer Service Remove Virtual Agent
article thumbnail

Tips for Deploying AI Chatbots & Virtual Agents

Creative Virtual

Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. You want to ask: How can I ensure my chatbot or virtual agent is: Providing accurate and personalised information?

article thumbnail

AI adoption in contact centers – virtual agents

Spearline

AI adoption in contact centers – virtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. These can assist users in a range of activities, including access to product and service information over telephone or over the internet.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Building a Cohesive Virtual Agent and Live Chat Solution

Creative Virtual

Virtual agents. Some of you may remember the days when companies wanting to implement customer support on their website believed they had to make a decision: either a virtual agent or live chat; either automated self-service or human-assisted web chat. By Mandy Reed, Global Head of Marketing.

article thumbnail

The Generic ‘Chat Now’: Virtual Agent or Live Chat?

Creative Virtual

This is something that organisations implementing a self-service virtual agent or chatbot should keep in mind, regardless of whether they are integrating it with live chat. Make it obvious that it is a digital, automated tool with wording such as ‘Please ask our Virtual Agent’.

article thumbnail

Virtual Agents vs. Live Agents: The Battle for CSAT

SmartAction

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?

article thumbnail

Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers

SmartAction

The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. ”, I explored the profound impact of leveraging AI in customer service. Because in the end, customer service is about trust.

article thumbnail

Is Your Chatbot Really Just an IVR?

Fonolo

2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agentchatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.