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Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.
JustCall
MARCH 7, 2023
The hybrid work model in contact centers is a mix of on-premises and remote work. The on-premise workers are located at the same facility as the contact center, while the remote workers are located outside the facility, usually at or other locations scattered throughout the globe. What Is Hybrid Work?
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Fonolo
JANUARY 9, 2019
2018 was a big year for the contact center industry. Added to the mix were the frustrating dalliance with AI, the quasi-melding with CRM, the embrace of chatbots, and the rise of RPA. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time!
InGenius
APRIL 1, 2020
As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. The different types of contact center.
Fonolo
APRIL 2, 2019
One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Key quote: “The Contact Center is going to change more in the next five years than in the last 25.” See our related post: “ AI is Not Reducing Call Center Agent Employment.”. Read more on their blog post.
Avaya
APRIL 10, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. AI is finding a comfortable home in the contact center.
Avaya
APRIL 15, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. Gareiss leads Nemertes Digital Transformation research.
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