Our Contact Center Megatrend Predictions for 2023
Spearline
DECEMBER 19, 2022
Many of us are realizing that some of our decisions were a little hasty, while others have come to the realization that their tech stacks are just not sufficient for the still shifting contact center technology sands. They want omnichannel experiences and they are not for turning. It’s an investment but it’s worth the outlay.
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