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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Biometrics.

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A Look Back: 2018 in Review

Creative Virtual

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year.

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The Impact of AI in Financial Services

Stratifyd

AI has shaken up every industry from transportation to retail, redefining the lengths companies must go in order to maintain competitive. According to Gartner , 25% of customer service operations will use virtual customer assistants, like chatbots, by 2020. Estimated reading time: 5 minutes. AI Assistants and Personalized CX.

Banking 40
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Customer service challenges of remote work

ViiBE Blog

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Conversational AI Expands Beyond the Contact Center. Ah, 2022, a new year. Not so fast. Take bitcoin for banking.

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14 Real Life Chatbot Examples to Implement your Bot Strategy

REVE Chat Blog

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.