Blog Chatbots Contact Center Time management 
teleopti
AUGUST 13, 2019
Statistically, the majority of contact centers still use manual processes to adjust their intraday workforce scheduling but why play a constant game of catch-up? Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload, achieve service levels and mop-up agent idle time.
NobelBiz
APRIL 18, 2023
Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? This technology is a component that takes calls and assigns them to the appropriate agent.
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Etech
JANUARY 21, 2020
When it comes to contact centers, managers may even use AI for quality monitoring to provide call center quality assurance. In a large contact center, however, the obvious problem is that it’s not possible to monitor every call. Other times, managers may set big goals stretched over a long period.
Etech
JANUARY 21, 2020
When it comes to contact centers, managers may even use AI for quality monitoring to provide call center quality assurance. In a large contact center, however, the obvious problem is that it’s not possible to monitor every call. Other times, managers may set big goals stretched over a long period.
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