InGenius

APRIL 1, 2020

As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. The different types of contact center.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more. However, this problem can be solved by choosing a contact center outsourcing services.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Outsource Consultants

NOVEMBER 29, 2017

2) Utilize artificial intelligence (AI) to help customers with chatbots and messaging channels. . You know how irritating it feels when a telemarketer calls you at dinner? One of the most annoying things call center agents do at times is push products or services while ignoring the customer’s complaint. We can help!

Customer centricity 52

Customer centricity Sales Telemarketing outsourcing 52