Remove Blog Remove Chatbots Remove Contact Center Remove Scripts
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Is Your Chatbot Really Just an IVR?

Fonolo

2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.

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Contact Centers Should Give Agents Freedom Within Scripts to Boost Morale

Outsource Consultants

This involves allowing and encouraging anticipation of customer needs, removing the strict adherence to scripted responses, and completing all remaining tasks necessary after helping customers. Contact Centers Should Give Agents Freedom Within Scripts to Boost Morale. To read the article, please click here ! We can help!

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Guide to Preparing Your Contact Center for AI Integration

Expivia

Guide to Preparing Your Contact Center for AI Integration The integration of Artificial Intelligence (AI) in call centers represents a monumental shift in how customer experiences are delivered. This is why we recommend AI tools that enhance the agent experience before going crazy on the yet unproven, LLM chatbot route first.

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Super-Agents Are Real (Blog #2)

Enghouse Interactive

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. A typical example would be to use that extracted insight to interface with an associated knowledge base and then recommend a process, script, or document to help deal with the situation or need at hand.

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Are Chatbots True AI? Understanding the Difference

Avaya

Research from Vanson Bourne shows that chatbot technology is the predominant form of AI for nearly 60% of companies today. Consider the contact center, where 94% of companies agree that effective AI helps improve performance but 70% feel they’re missing the mark. Let’s break this down further…. across other areas of business.

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Super-Agents Are Real (Blog #4)

Enghouse Interactive

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.) Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. .

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5 Ways to Automate Contact Centers with AI in 2021

Upstream Works

AI has many valuable uses in the contact center, from providing data and channel options to reducing costs. With AI enabling better forms of self-service, automation can address many contact center challenges with limited cost impact or added strain to the existing pool of agents. Managing Routine Inquiries.