Blog Chatbots Contact Center Exercises 
Expivia
FEBRUARY 26, 2024
Preparing Your Contact Center for the Future: A Strategic Technology Roadmap Introduction In the rapidly evolving contact center industry, staying ahead means not just selecting the right technologies but also preparing your organization for their integration and use.
NICE inContact
JUNE 20, 2019
Traditionally quality management in the contact center has been focused on evaluating agent-assisted interactions — mainly phone. We already discussed the gap between the number of digital channels for CX that are supported in the contact center and the number of channels that are evaluated as part of a business’ QM programs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. I’ve heard this spoken of chatbots, in particular, this year. Statements like, “Chatbots will automate X% of your customer interactions” and “Your competition is working on a chatbot as we speak” have been uttered in my presence.
Avaya
AUGUST 12, 2019
Are organizations attempting to use artificial intelligence (AI) in the contact center? In fact, the majority (58%) of executives believe that chatbots are the only form of AI that their organization is currently using effectively. Yes, without a doubt. What exactly does this mean?
Customer Service Life
JUNE 26, 2017
Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. This article was originally published on the FCR blog on June 9, 2017. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida.
Quiq
JULY 22, 2022
Customer journey mapping is the exercise of laying out how customers engage with your business before, during, and after they make a purchase. Based on which pages they spend time on, you can craft unique messaging (using live agents or chatbots) to target where they are in their customer journey. With a chatbot. Consideration.
delighted
NOVEMBER 30, 2021
When you think like your customer, you get to know how they interact with your company or brand – an exercise that will help you understand what makes them happy or frustrated based on the micro-experiences they have. . These questions can include: [CES] : The chatbot made it easy to get my questions answered. [CES]
Expert insights. Personalized for you.
52 
Let's personalize your content