Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool?
ShepHyken
APRIL 13, 2018
These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. For example, is the goal to improve your customers’ experience, and if so, which facet? Before Soliciting Feedback.
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