The Definitive Guide: IVA vs IVR and What’s Right for Your Contact Center
SmartAction
FEBRUARY 27, 2023
On the other hand, if personalized assistance and the ability to handle complex inquiries are important, IVA is definitely the better option. So, What’s the best solution for the contact center? For even more information on the differences between IVA and IVR, check out this blog post!
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