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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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5 things we love about Talkdesk

Talkdesk

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future.

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7 Best and Effective Inbound Call Strategies For Call Centers

Hodusoft

7 Best and Effective Inbound Call Strategies For Call Centers. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Inbound call center software helps businesses to optimize huge volumes of inbound calls in order to deliver excellent customer service.

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What is the Cost to Outsource Call Center Services?

OctopusTech

However, this problem can be solved by choosing a contact center outsourcing services. Representatives here will deliver a fast customer care solution and handle all the major and minor tasks easily. Advanced technologies Using advanced technologies in the call center comes with a great price.

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How Can You Benefit Your Call Center Operations with Social Media?

Etech GS

Therefore, the days of being closed off with only a toll-free number for customer contact are over. Your business must embrace these new platforms, even if only through your contact center operations. Therefore, having chats and email support are crucial to contact center solutions.

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What’s New for Spring – LinkLive 2018

Revation Systems

LinkLive, our flagship contact center platform, is fundamental to what we do — and through it, we can offer integrated features and capabilities to help you better connect with your customers and patients through the mediums that matter most to them. This release also debuts our new lite AI, chatbot engine: Reva.