Upstream Works

JUNE 9, 2022

The contact center was even more complicated. The contact center agent’s life was not easy, and we saw it just getting more and more complicated. UpStart was designed with one thing in mind – to simplify the life of the contact center agent.

Contact Center 157

Contact Center Brand ambassadors Call Center Virtual Agent 157

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center . The new paradigm of Work.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Expivia

JANUARY 19, 2021

I think I have found that technology, one that will change how brands service in the next five years. It’s not a call center and it’s not an AI chatbot (well not really…). AI developers will be the ones to say that ChatBots will be that revolutionary technology.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

Upstream Works

SEPTEMBER 18, 2018

John expects to be able to contact businesses on his terms, choosing the channel, device, and time that works best for him. He also expects choice: whether it’s talking to someone right away to resolve his issue, or maybe finding the answers himself through a knowledge portal or through a chatbot. OMNICHANNEL CONTEXT.

Brand ambassadors 60

Brand ambassadors Chatbots Self service CRM 60

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. PR Software.

CRM 48

CRM Marketing Multichannel Self service 48