Throughout my career I have designed the physical interior layout of call centers from 5 to 500 agent seats across the globe.  This next blog series will step you through the basic process of designing your center for efficiency and productivity.

What Makes a Center Well Designed?

• The least dollars for the most space
• The most bodies in the least amount of space
• The most space in the least amount of time
• The most durability for the least amount of money

The Answer

• Never losing site of your makeover goals
• Safety and welfare of all your employees
• Increased efficiency
• Encouragement of productivity
• Comfort for your entire staff

You Will Need to Compromise With

• Management
  • Executive
  • Administrative
  • Financial
  • Facilities
  • Purchasing
• Architects
• Engineers
• Contractors
• Manufacturers

Benefits of Design

• Reduced stress
• Higher motivation
• Increased company morale
• Reduced absenteeism
• Reduced errors
• Enhanced supervision
• Happy employees means HAPPY CUSTOMERS!

Staff Problems

• Air Quality/Ventilation
• Cramped workspace
• New technology
• Paper pollution
• Wiring in the way
• Backaches/Headaches
• Glare

Staff Needs

• Access to job tools
• Access to other areas
• Ability to control the use of their own workspace
• Comfort

This week’s question for your employees – What problems do you see with the way our office or your workspace is designed?

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – Independent Call Center Consultant

Website

lsikorski@laurasikorski.com

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