ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Top Tools to Build an Engaging Omnichannel Customer Experience Without the right tools, it is extremely difficult to provide the level of omnichannel customer experience that you desire.…
In today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. Customers now expect businesses to resolve queries as quickly and fluently…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…
While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…
Last night, Mira Murati, the CTO of OpenAI, gave us a sneak peek at what the company has been up to and introduced GPT-4o. Has OpenAI hit the…
In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…
Here are our major product updates from May 2024: i) Feature releases: Weekly report changes: For new signups, users can now rate Kompose out of 5. If existing…
In the digital age, customer interaction management is the secret sauce for ultimate success. Every business should talk to its customers and talk well. If your customers do…
Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to…