Biotechnology Customer Experience Surveys Technology 
DMG Consulting
MARCH 1, 2019
Innovation comes from so many sources and in so many disciplines—technology, biotechnology, medicine, virtualization, globalization, and so much more. The world of customer service is one of the major beneficiaries of all of this innovation. There is so much to look forward to in so many areas of technology.
Uniphore
JANUARY 21, 2022
According to the National Center for Biotechnology Information (NCBI), between $100 and $300 billion of avoidable health care costs have been attributed to nonadherence in the U.S. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys. healthcare costs.
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