BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Certified Languages International

AUGUST 10, 2021

Maybe you don’t think you need telephone interpretation services for your call center. Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. .

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Looking for Multilingual Support?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Outsource Consultants

OCTOBER 2, 2018

Contact centers in these cities employ thousands of agents who speak perfect English in addition to their native Spanish. This makes these vendors excellent options for a company seeking to provide quality bilingual customer experiences. These vendors have experience with a variety of industries, including: Automotive.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52