Remove Bilingual agents Remove Customer Care Remove Customer Experience Remove Customer Service

Adding Telephone Interpretation to Your Call Center Is Smart. Here’s Why

Certified Languages International

Maybe you don’t think you need telephone interpretation services for your call center. Maybe your bilingual agents are enough. If these predictions prove true, 1 in 3 of your customers might prefer to speak a language other than English when doing business.

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. We continue to see these smaller, more nimble vendors outperform the big BPOs, providing high-quality service with lower attrition rates. It can help optimize performance and provide initial and ongoing training for the agents. Credit card services.