Back Office Centers

JUNE 9, 2020

Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. A quality back office support provider can offer you dependable services, and let you exploit the unforeseen advantages of modern technologies.

Telemarketing 45

Telemarketing Morale Technical Support Big data 45

Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. “By choosing a solution that comes with regular updates, you can make sure it stays compliant and on the cutting edge of new technology. Most scheduling solutions offer a trial.

Best practices 182

Best practices Call Center Analytics Metrics 182

ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

CRM 59

CRM Customer retention Technology Best practices 59

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

AWS Machine Learning

AUGUST 3, 2023

On top, he likes thinking big with customers to innovate and invent new ideas for them. Aamna Najmi is a Data Scientist with AWS Professional Services. She is passionate about helping customers innovate with Big Data and Artificial Intelligence technologies to tap business value and insights from data.

APIs 67

APIs Scripts Engineering Technical Support 67

Spearline

MAY 8, 2019

With a background in technical support and operations, it’s been an interesting career move for him. And these log files are a genuine big-data environment, so the timing of a problem call is important. +/- a few minutes for the start of a call involves researching a large amount of data. Good day Mike!

Marketing 40

Marketing Engineering Technical Support Big data 40

Taylor Reach Group

MAY 30, 2017

It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. . Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . AI continues this evolution.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. The success of any business depends on its capacity to understand the desires and necessities of its customers.

Feedback 60

Feedback Big data Sales Surveys 60

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. They now demand more satisfying and empowering work experiences.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Select VoiceCom Blog

SEPTEMBER 29, 2022

The exponential growth of technology paved the way for drastic shifts in traditional businesses in the past ten years, particularly in how they operate and engage with customers. Today, enterprises are experimenting with artificial intelligence, cloud computing, big data, and the Internet of Things to stay ahead of the game.

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. 1. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.”

Contact Center 116

Contact Center Technology Self service Call Center 116