Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ConvergeOne

DECEMBER 7, 2021

The purpose of this blog post is to help folks understand why this is important and how it relates specifically to customer experience. This is where we can currently apply some of the remaining components such as AI, machine learning, automation, big data, and analytics. WORKSHOP] CREATE YOUR PATH TO MODERNIZATION.

APIs 90

APIs Big data Analytics Engineering 90

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Enterprise 63

Enterprise Big data Analytics Technology 63

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Avaya

JUNE 9, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

Enterprise 41

Enterprise Big data Analytics Technology 41

CustomerSuccessBox

OCTOBER 4, 2021

The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help you grow in the customer success industry. This level includes the fundamentals of strategic thinking and execution within Customer Success Management.

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Fonolo

SEPTEMBER 20, 2018

John had invited a group of researchers to a summer workshop: The Dartmouth Summer Research Project on Artificial Intelligence. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. The Impact of AI on Customer Facing Roles. VPs & Directors of Customer Experience.

Education 65

Education Contact Center Government contact center solutions 65