Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. By: JD Fairweather. Enter artificial intelligence.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

NobelBiz

SEPTEMBER 21, 2021

Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. What are the key levers available today for a more customized customer connection? How to Personalize the customer Interaction?

Contact Center 52

Contact Center Personalization Customer Experience CRM 52

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. As explained by Bain & Company , episode management refers to the mindset of companies when it comes to customer experience. Episode management.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104