Remove Big data Remove Customer Experience Remove Self service Remove Technical Support
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2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Data Analytics: From reactive to predictive response.

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2021: Emerging AI trends in the telecom industry

TechSee

AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX).

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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants. Messaging applications.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants. Messaging applications.

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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.

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Four Top Trends for Contact Centers

Taylor Reach Group

Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . . More than two decades ago when IVR self-service first became a mainstream solution, we first gained the ability to complete a transaction without human involvement.