Remove Big data Remove Customer Experience Remove Personalization Remove Strategic Value
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Client Interview Series: Ding Yi at Ant Financial

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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New Guidelines on Consumer Engagement and Data Privacy

Natalie Petouhof

And while that is appreciated, there are hundreds of vendors who are counting on consumer / customer data to provide personalization. It’s a process that has involved a large group of global, industry experts from the retail, manufacturing and online sectors, as well as other strategic, value chain partners.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. It’s a strategy that’s based on putting your customer first, and at the core of your business.