Remove Big data Remove Customer Experience Remove Multichannel Remove Virtual Agent
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The New Super-Agent

VocalCom

However, this does not mean that agents will totally disappear from contact centers. On the contrary, the importance of the human touch will become more prominent going forward because an over-reliance on technology can negatively impact the customer experience. The rise of the ‘Super-Agent’.

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7 Top Priorities for the Future of Customer Engagement

Calabrio

A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.