Avaya

JUNE 9, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

Enterprise 41

Enterprise Big data Analytics Technology 41

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance. Step 2: Define KPIs For Each Customer Experience Channel.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. It benefits greatly to go through the exercise of identifying and defining the variables you need to track organizational performance. Step 2: Define KPIs For Each Customer Experience Channel.

Metrics 40

Metrics Big data Feedback Call center experience 40

CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

Infinity

MAY 25, 2019

With such a potential for massive ROI, how exactly do you embrace the age of the customer and UX properly? Transform the customer experience. Turn big data into business insights. “ A storm of bad customer experience is capable of destroying a company. Embrace the mobile mind shift.

Marketing 40

Marketing Gamification Surveys Big data 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. The customer is in control.

Big data 140

Big data Analytics Metrics Sales 140

SmartKarrot

SEPTEMBER 28, 2020

It brings speakers from well-established firms to talk on four topics most relevant to SaaS – enterprise technology, security, cloud, and big data. It is especially known for conducting interactive sessions that allow group exercises and topic-focused discussions in groups. This is going to be highly focused on technology.

SaaS 10

SaaS B2B Big data Enterprise 10

ChurnZero

JUNE 22, 2021

How to close the growing “experience gap” between your company and your customers. How the Customer Engagement Pyramid is an essential building block to success. What customer insight really is and isn’t. Additional Follow Up Courses: Customer Success – How to Actively Engage Your Customers.

SaaS 92

SaaS Consulting Consulting Sales 92

DMG Consulting

APRIL 10, 2017

DMG Consulting defines CJA as both a strategy and an application; it captures, measures, analyzes, and evaluates the quality and outcome of the customer experience throughout all interactions for all customer-facing touch points, channels, and activities.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

Skybridge

JULY 16, 2020

The complexity of the data-driven landscape and “always on” digital channels demands a blend of both science (e.g. design, content and visualization) to execute effective marketing strategies and customer experiences. This is the foundation of customer experience which breeds loyalty, affinity and evangelism.

Customer centricity 52

Customer centricity Finance Advertising Big data 52