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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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Client Interview Series: Ding Yi at Ant Financial

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.

industry standards 40
industry standards Enterprise Technology Self service 40
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