TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Taylor Reach Group

MAY 30, 2017

It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry. In this post, I want to focus on trends that are already starting to ‘bite’ in Call and Contact Centers. . . .

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Fonolo

SEPTEMBER 11, 2018

Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

TechSee

NOVEMBER 20, 2018

Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Both solutions have a dramatic impact on the customer experience, improving support processes and lowering costs across the board.

Technology 153

Technology Analytics Enterprise Technical Support 153

Fonolo

SEPTEMBER 11, 2018

Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

TechSee

APRIL 3, 2018

Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84