Big data contact center workforce Customer centricity Customer Experience 
Verint
JUNE 6, 2017
As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.
Calabrio
MARCH 30, 2016
Measuring the sentiment and emotion in the voice of the customer is a company’s most important step toward putting the customer at the center of corporate strategy. Sure, every company says they are customer-centric. But it’s not about being “centric.”
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