VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. Web analytics.
VocalCom
AUGUST 7, 2017
In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use such valuable information to create richer customer experiences.
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VocalCom
AUGUST 6, 2018
The technology may also play a behind-the-scenes role in the overall customer experience, actually influencing the way in which customers behave. Here are four main benefits AI can offer your customers. One of the most interesting aspects of AI is how it can be used to influence customer behavior.
VocalCom
MAY 21, 2018
The technologies used in modern contact centers are instrumental in delivering great customer experiences. Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Only then can IVR menus truly serve customers well and save them time.
VocalCom
MARCH 11, 2019
When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Personal blogs with a large following (such as those managed by influencers) as well as consumer advocate sites may reveal tons of insights about customers’ experiences with your brand.
VocalCom
NOVEMBER 26, 2018
Sending prompt chat invitations when customers are browsing your website is a great way to save them time and effort. Big data is another important resource for designing proactive customer experiences. Anticipating your customers’ needs helps reduce their effort when interacting with your brand.
Aspect
NOVEMBER 7, 2018
Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months.
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