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IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

CSM Magazine

IRI clients will benefit from the deep talent of the ISS team in developing truly customer-centric retail experiences. IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, financial services and media companies grow their businesses.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. Three words: voice of customer.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Three words: voice of customer.

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How to Use Phone Metrics to Make Better Business Decisions

Jive

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

The key customer expectations when it comes to digitalized banking experience are: Easy of use – Banks and financial institutions need to provide easy to use digital platforms that are simple access across multiple devices mainly via smartphone. As per the PwC survey , 15% of banking customers were mobile-dominant.

Banking 76
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Using Interaction Analytics to Improve the Customer Journey (whitepaper)

DMG Consulting

Thank you for your interest in DMG Consulting’s publications. DMG Surveys. I would like to participate in future DMG Surveys. Please complete the registration form below and press the download button to access the document you requested. First Name * Last Name Title Company Phone Email Address *. Monthly DMG Newsletter.