C Space

MARCH 12, 2020

She envisions a near future where the relationships companies form with customers play as vital a role in organizational operations and decision-making as big data and sales results. As you think about what’s coming next, ask yourself how well you know your customers, and what new norms do you want to create.

Construction 59

Construction Government Big data Sales 59

C Space

SEPTEMBER 11, 2019

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

Construction 40

Construction Big data Customer centricity Marketing 40

C3Centricity

OCTOBER 22, 2018

Personalisation has become essential in all engagements between companies and their customers. In fact, this is one of the most important uses of Big Data, both now and for the foreseeable future. Personalisation has become essential in all engagements between companies and their customers. So there you have them.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Talkdesk

APRIL 21, 2017

In this session, CEO Tiago Paiva welcomes the customer heroes in attendance and is joined by a few members of the Talkdesk team to walk through some of the major milestones and accomplishments of the past year. When to Tell a Customer What They Need. Turning Big Data Into Big Decisions.

Contact Center 40

Contact Center Customer centricity Construction Technology 40