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Guest Blog: Why Does My Customer Service Team Need a Single Customer View?

ShepHyken

Over the course of multiple customer service interactions, this pool of customer data becomes an increasingly valuable asset. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences. Challenges to achieving SCV.

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4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). With Gartner forecasting that 20.4

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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

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Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client. You can also identify ways to improve your collaboration.