Talkdesk

MAY 19, 2015

Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.

Big data 40

Big data Call Center call center software Customer Service 40

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Also, the smart customers are becoming more inclined towards the online mediums of interactions like live chat, social media or even email. Shep Hyken.

Government 220

Government Technology Benchmark call center software 220

Callminer

SEPTEMBER 14, 2020

“A business analyst can help call center operations in a number of ways, including…”. Obtaining the proper software, developing metrics that the call center operators would be evaluated by and helping improve the customer experience by analyzing some of the main complaints and what responses work well and which ones do not.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Cisco - Contact Center

NOVEMBER 26, 2019

The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center. As with the automobile, speed for competitive advantage using big data and customer behavioral insights are used to improve decisions. Learn More.

Contact Center 101

Contact Center contact center solutions Transportation Government 101

Fonolo

FEBRUARY 15, 2018

Find where your customer live and expose your brand to those channels. Doing this often translates into positive customer experiences, leading to improvements in customer loyalty, and ultimately, brand perception. If your company has long wait times, the simple answer is a call-back solution. It’s a no brainer!

Call Center 75

Call Center Contact Center Big data Coaching 75

NobelBiz

MAY 10, 2022

Messages arrive from many channels, with varying subjects and languages… Handling them manually may be time-consuming, expensive, and detrimental to client satisfaction and customer experience. Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52