Big data Blog Chatbots Contact Center 
ShepHyken
JUNE 30, 2017
Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. It was the chatbot on the other side replying with ‘0′ defection rate. Obviously ‘No’.
BlueOcean
DECEMBER 18, 2018
And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. Here’s the short list of the best questions to ask about AI in the contact center. Looking for more contact center RFP questions? We want to make it easy for you.
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Fonolo
SEPTEMBER 4, 2018
That now-famous demonstration where the Duplex bot called a hair salon to book an appointment was definitely eye-opening, but these kinds of SMB transactions are not handled by call centers. So, there is no direct impact – at least via this use case – on the call center world. Back to the Economic Big Picture.
Aspect
DECEMBER 27, 2017
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. Much like in 2016, this year I’ve had countless conversations about chatbot needs with numerous customers, prospects, and partners around the globe, and it’s clear to me that as an industry we have made progress. Let’s have a look.
VocalCom
JULY 2, 2020
The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.
VocalCom
MAY 21, 2018
The technologies used in modern contact centers are instrumental in delivering great customer experiences. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Here are five ways to reduce customer effort through the efficient use of contact center technologies.
VocalCom
AUGUST 6, 2018
When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly. AI may be used to essentially predict human behavior.
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