Remove Best practices Remove Revenue potential Remove Sales Remove Upselling
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When Should You Upgrade CS Software?

Totango

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. However, these are primarily sales functions, not customer success functions. Customer success tools can help you with sales, but they go beyond sales management.

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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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May 19 – Customer Success Jobs

SmartKarrot

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling).

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The Beginner’s Guide to Revenue Operations (RevOps)

SmartKarrot

RevOps addresses the gap between revenue generation and company teams/departments. Revenue operations helps gain traction from sales flywheels. What is Revenue Operations (RevOps)? Revenue Operations (RevOps) is the business process of driving revenue across teams. Sales teams focus on closing deals.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Increases revenue potential. Upsell or cross-sell customers on your offers. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots.