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May 19 – Customer Success Jobs

SmartKarrot

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

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The Beginner’s Guide to Revenue Operations (RevOps)

SmartKarrot

RevOps addresses the gap between revenue generation and company teams/departments. Revenue operations helps gain traction from sales flywheels. What is Revenue Operations (RevOps)? Revenue Operations (RevOps) is the business process of driving revenue across teams. Key Metrics for Revenue Operations (RevOps).

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Increases revenue potential. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service. What Is Customer Service Automation?