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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. You can do the same and improve your customers’ experience.

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The Tribal Knowledge Base – Sharing the Wisdom in Customer Service

TechSee

Their knowledge is, by definition, unstructured and can be imprecise. Creating a written knowledge base: setting up a repository of documents, such as formal intellectual property, informal best practices, and employee-contributed “tribal knowledge” is a good way to ensure new hires have access to important information and training materials.

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The Knowledge Base is Dead, Long Live the Knowledge Base!

Nicereply

The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. To accommodate, customer support teams need to rethink how they create, manage, and share knowledge. The traditional knowledge base is fading.

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Knowledge base tips & best practices: hacks to enhance productivity

Knowmax

Knowledge base tips & best practices: hacks to enhance productivity.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Top 6 best practices for creating better knowledge base content

Knowmax

Top 6 best practices for creating better knowledge base content.

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5 Best Practices on how to implement a Knowledge Base

Unymira

Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can be time-consuming and complicated.