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Does Customer Success Mean Anything Outside of SaaS?

Amity

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups

ClientSuccess

A purely data driven approach may give you false-positive or false-negative signals By taking a holistic approach at all touch points of the customer experience—not just those directly tied to product or usage—SaaS companies more accurately determine the health of their customer base and take actions that improve customer health and retention.

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The good stuff on Customer Success you should be reading

Amity

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

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The good stuff on Customer Success you should be reading

Amity

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48
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The good stuff on Customer Success you should be reading

Amity

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48
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Cloud PBX vs On-Premise PBX Systems for Better CX: Check out these Factors Before You Decide

Hodusoft

A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). When a business is subjected to stringent industry standards or government regulations, the security of customer data is of utmost importance. Limited or lack of capabilities to provide call insights.

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