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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. This can easily be performed with customer relationship management (CRM) software and Voice over Internet Protocol (VoIP).

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Click-To-Call: How It Impacts the Customer Experience

aircall

These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). Sales representatives. To understand this, let’s consider the following: Click-to-call for Inbound Sales. Click-to-call for Outbound Sales. Tips and best practices on the click-to-call.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

The main and the most obvious difference between Inside Sales and Outside Sales is where does the sale take place. Inside Sales reps are working in-house contacting their leads via various means of communication. Some of them are phone, VoIP solutions, video calls, and emails. Hire the right people.