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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

MAY 15, 2018

While there are major differences in system functionality, reliability, and security, as well as in vendor vertical expertise and knowledge of contact center best practices, the messaging from most of these vendors sounds the same. Given that this represents only 11.4

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

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