The Role of IVR Call Center in Optimizing Customer Interactions
TeleDirect
DECEMBER 14, 2023
Most of today’s customers want a self-serve option, enabling them to quickly gain information without speaking to a call center agent. Research by SQM Group found that the first call resolution rate when using IVR rose to 74%, the highest rate of all contact channels. What Is an IVR?
Let's personalize your content