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From Tension to Resolution: 90 Seconds with a Virtual Agent

SmartAction

Frictionless experiences with conversational AI are not created by accident, but meticulously crafted by expert designers who know exactly how humans interact best with machines. Fabletics leverages a Virtual Agent to interact with their customers every time you call them. Keep it Conversational. But many should be.

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The AI-Powered Virtual Agent by Frost & Sullivan

SmartAction

The following is an excerpt from Frost & Sullivan’s white paper, “The AI-Powered Virtual Agent: Actionable Strategies for Contact Center Leaders.”. Read the full paper to find out how leading companies are using cloud-based virtual agents to automate more in their contact centers.

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Step 3 of 5: AI Self-Service Without Compromise – AI Without Data is Like a Race Car Without Fuel

SmartAction

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Best Practice #3: AI Without Data is Like a Race Car Without Fuel.

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Step 3 of 5: AI Self-Service Without Compromise – AI Without Data is Like a Race Car Without Fuel

SmartAction

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Best Practice #3: AI Without Data is Like a Race Car Without Fuel.

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Virtual Agents in the Contact Center: Data Gathering Made Easy

NICE inContact

But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks.

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Chat in the Contact Center – an Expert Panel Weighs in – Part 2/3

Taylor Reach Group

Proactive chat allows you to utilize customer intelligence, data and business rules to decide who and when to serve up the chat conversation – it allows for targeted messaging. Best practice chat companies are using customer data.

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Step 4 of 5: AI Self-Service Without Compromise – Avoid Siloed Channels With a Unified, Omnichannel CX Platform

SmartAction

This is the fourth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Read Part 1 , Part 2 , and Part 3 first!