Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. What are the benefits for Talkdesk customers?

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

InGenius

DECEMBER 19, 2019

Contact Center Productivity: Transforming the omni-channel customer experience. All companies are shaped by their customers. And the means by which our customers communicate with us has a profound and direct impact on their perception of us, not to mention their willingness to do business with us.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Taylor Reach Group

FEBRUARY 22, 2019

The question is, “But, is it worth the effort?” The Goldberg machine suggested a complaint often heard in Contact Centers – “thanks for the fix but it’s too complicated.” Enter Customer Effort Score (CES) and its applicability in a well-crafted Customer Journey. CES Prescription Applicable to Contact Centers.

Customer Experience 94

Customer Experience Benchmark Contact Center Customer advocacy 94

NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. So what will using these metrics mean for your contact center?

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. So what will using these metrics mean for your contact center?

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. So what will using these metrics mean for your contact center?

Customer Experience 49

Customer Experience Average Handle Time Metrics Customer advocacy 49

NICE inContact

OCTOBER 12, 2017

In a previous blog post, I defined the various contact center-related measurement acronyms and how they may be ideally combined. I bet you’re wondering, “Well, what do I do with this information?” Don’t worry, I’m going to help you.

Customer Experience 48

Customer Experience Customer advocacy Metrics Contact Center 48