Remove Best practices Remove Calibration Remove Customer Experience Remove Exercises
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2020 Investments & the Customer Experience Priority

NICE inContact

It’s a daunting exercise each year to calibrate your investments for the next 12 months. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead. Where do you spend? Where do you cut?

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Building Your Best Culture in 2019

CX Accelerator

Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. Best Practice: I worked with a client of mine a few years ago on a very intriguing project.

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9 Questions to Ask When Designing a Quality Program

Customer Service Life

That’s certainly a best practice but we’ve found that even describing the brand voice in a handful of keywords can be really effective. This will go a long way toward building and sometimes restoring customer trust. When going through this exercise, make sure that these don’t become scripts. Friend of a friend.