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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. Given that this represents only 11.4

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Check out this article and some best practices on Performance Management for Leaders, Managers and Agents. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.