DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.

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NICE inContact

OCTOBER 25, 2019

Even as Bridgevine , a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. Managers have new insights into contact center performance, and agents are self-motivated.

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NICE inContact

OCTOBER 29, 2019

Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. The post CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences appeared first on NICE inContact Blog.

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Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

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NICE inContact

OCTOBER 25, 2019

Even as Bridgevine, a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. The old system offered almost no performance visibility.

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Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. The high profile of EXPO RC only emphasizes the critical role that customer service – in all its evolving forms – plays in today’s business wins.

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Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. There’s little doubt cloud-based contact center solutions are becoming the preferred model, replacing on-premises contact center infrastructure.

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